Service levels

Rigorous design features mean our products are both long-lasting and reliable. However, when maintenance is required, our five-star repair service ensures minimal equipment downtime. On and off-site repairs, walk-in trade counter, product warranty – we have every angle covered.

Our maintenance and service customers can benefit from:

• Free technical advice to ensure customer awareness for any product
• Typical response time – 4 hours after initial contact
• 24-hour customer helpline to provide technical support once your order has arrived
• Dedicated on-site specialist technical partner
• One year warranty on all electrical/moving parts
• Three year warranty on all electronic components
• Bespoke radio control solutions developed to your specifications
• Agreed 24hr/48hr repairs
• On-site service packages available
• Operator awareness courses